Last updated: 12.01.2025
Welcome to On Her Nails. These Terms & Conditions (“Terms”) govern your use of our website, online booking system, and in-salon services. By accessing our website, booking an appointment, purchasing a gift card, or visiting our salon, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. About us
On Her Nails (“On Her Nails”, “we”, “our”, “us”) is a nail salon located at:
On Her Nails
2843 Weston Rd, North York, ON M9M 2S1, Canada
Phone: 647.344.1907
Email: onhernailsweston@gmail.com
Website: onhernails.ca
These Terms apply to:
- Our website and online content
- Our online and offline appointment booking
- Nail and beauty services provided at our salon
- Gift cards, promotions, and related offers
2. Eligibility & personal use
By using our website or services, you confirm that:
- You are at least the age of majority in your province or territory, or you are using our services under the supervision and consent of a parent or legal guardian.
- You will use our website and services for personal, non-commercial purposes only.
- You will provide accurate, complete, and up-to-date information when requested (for example: name, phone number, email, payment details, health/allergy notes).
We reserve the right to refuse service, cancel bookings, or terminate access if we believe you have violated these Terms or provided false or misleading information.
3. Appointments & bookings
You can book appointments:
- Online through our website or booking system
- By phone, SMS (where offered), social media, or in person
When you book an appointment, you agree to:
- Provide accurate contact information so we can confirm or update your booking.
- Arrive on time for your appointment.
- Inform us of any changes or cancellations within the notice period set out in our cancellation policy (see below).
We may send booking confirmations, reminders, or important updates by SMS or email. These messages are considered transactional and are separate from optional marketing messages.
4. Cancellations, rescheduling, late arrivals & no-shows
We understand that plans can change. To respect the time of our staff and other clients, we apply the following general policies:
4.1 Cancellation & rescheduling notice
- We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment.
- Cancellations or changes made with less than 24 hours’ notice may be subject to a late cancellation fee or loss of deposit, where applicable.
4.2 Late arrivals
- If you arrive late, we will do our best to complete your service in the remaining time.
- If you are more than 10–15 minutes late, we may need to shorten your service or reschedule, and a fee may apply or your deposit may be forfeited, depending on the circumstances.
4.3 No-show appointments
- A “no-show” means you do not attend your appointment and do not contact us in advance.
- No-shows may result in a no-show fee and/or the loss of any deposit paid, as permitted by law.
- Repeated no-shows may require prepayment or may result in refusal of future bookings.
Details of specific fees, deposits, or stricter policies (for example, busy seasons or group bookings) may be communicated at the time of booking and will form part of these Terms.
5. Pricing, payment & promotions
5.1 Pricing
- All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes (such as HST).
- Prices may change at any time without prior notice; however, we will honour the price confirmed at the time of your booking where possible.
- Some services may vary in price based on nail length, design complexity, or extra time required. We will do our best to inform you of any adjustments before beginning the service.
5.2 Payment
- We accept the payment methods displayed in-salon (for example: debit/credit cards, cash, or other approved methods).
- Full payment is due at the time the services are completed, unless a deposit or prepayment has been requested in advance.
5.3 Deposits
- For certain services or peak periods, we may require a deposit to secure your appointment.
- Deposit terms (amount, refundability, deadline for changes) will be communicated at the time of booking.
- Where permitted by law, deposits may be applied as a late cancellation or no-show fee if you cancel without enough notice or fail to attend your appointment.
5.4 Promotions & discounts
- From time to time, we may offer special promotions, discounts, or packages.
- Each offer may have its own terms, such as validity dates, eligible services, or limits per customer.
- Unless stated otherwise, promotions:
- Cannot be combined with other discounts,
- Are not transferable, and
- Have no cash value.
6. Gift cards & vouchers
Our gift cards (physical or electronic) are issued subject to the following general terms, in addition to any specific Gift Card Policy displayed on our website or card:
- Gift cards can be redeemed for eligible services and/or products at On Her Nails, as described in our current Gift Card Policy.
- Gift cards are not legal tender and cannot be exchanged for cash, except where required by law.
- If allowed by law and by our policy, any remaining balance will stay on the card for future use until the card expires or is fully redeemed.
- Please treat your gift card like cash. We are not responsible for lost, stolen, or damaged cards, or for unauthorized use, to the fullest extent permitted by law.
- The purchase and use of gift cards may be subject to additional terms, which will be shown at the time of purchase or on our website.
If there is any conflict between these Terms and our specific Gift Card Policy, the Gift Card Policy will prevail for matters directly related to gift cards.
7. Health, allergies & client responsibilities
Your safety and comfort are very important to us.
By booking and receiving services, you agree to:
- Inform us of any relevant health conditions, skin or nail issues, allergies, sensitivities, injuries, or infections that may affect your service.
- Follow any aftercare instructions provided by our technicians.
- Understand that results may vary based on your natural nails, lifestyle, and how you care for your nails after the service.
While we take reasonable precautions and maintain a clean, safe environment, we cannot guarantee that no reaction or issue will occur. If you experience any discomfort, pain, or unexpected reaction during or after a service, please inform us immediately and seek medical advice if needed.
8. Salon conduct & right to refuse service
We aim to provide a welcoming, respectful, and uplifting environment for everyone.
We reserve the right to refuse service, reschedule, or ask a client to leave the premises if:
- There is abusive, harassing, discriminatory, or threatening behaviour towards staff or other clients.
- The client appears to be under the influence of drugs or alcohol in a way that could affect safety or service quality.
- There are hygiene or health concerns that could pose a risk to the client, our staff, or other clients.
- The client repeatedly violates our policies, including cancellations, no-shows, or payment issues.
9. Website use, content & intellectual property
All content on our website, including text, images, logos, graphics, videos, and designs, is owned or licensed by On Her Nails and is protected by copyright and other intellectual property laws.
You may:
- View and browse our website for personal, non-commercial use.
- Share links to our website or public social media content, provided you do not misrepresent us or imply any unauthorized endorsement.
You may not:
- Copy, reproduce, modify, or distribute our content for commercial purposes without our written permission.
- Use our name, logo, or branding in a way that could confuse customers or harm our reputation.
10. Third-party services & links
Our website may include links or integrations with third-party services, such as:
- Online booking platforms
- Payment processors
- Maps and navigation services
- Social media platforms
These third parties are independent of On Her Nails and have their own terms and privacy policies. We are not responsible for the content, policies, or practices of third-party websites or services. You use them at your own risk and should review their terms carefully.
11. Privacy & communications
Your privacy is important to us. Our Privacy & Customer Information Policy explains in detail how we collect, use, share, and protect your personal information, and how we comply with Canada’s privacy laws and anti-spam rules (including CASL).
By using our website or services, you also agree to our Privacy Policy, which forms part of these Terms.
Transactional messages (such as appointment confirmations, reminders, or important updates) may be sent to you even if you have opted out of marketing communications, as they are necessary to manage your bookings.
12. Limitation of liability
To the fullest extent permitted by law:
- On Her Nails, its owners, employees, and contractors will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our website or services.
- Our total liability for any claim related to our services will not exceed the amount you paid for the specific service at issue.
Nothing in these Terms is intended to exclude or limit any rights or remedies you may have under consumer protection laws that cannot be excluded or limited by contract.
13. Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, practices, or legal requirements. Any changes will be posted on our website with an updated “Last updated” date.
By continuing to use our website or services after changes are posted, you agree to the revised Terms.
14. Governing law
These Terms and any disputes arising out of or in connection with them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any legal proceedings will be brought in the courts of Ontario, unless applicable law requires otherwise.
15. Contact us
If you have any questions or concerns about these Terms, please contact us:
On Her Nails
2843 Weston Rd, North York, ON M9M 2S1, Canada
Phone: 647.344.1907
Email: onhernailsweston@gmail.com
